Legal
Terms of Service
Last updated 21 August 2026
These terms apply when you use skuer. They are meant to be readable. If anything here is unclear, email michael@skuer.ai and ask before you subscribe.
1. The service
skuer reads retailers' public storefronts and produces a scheduled report showing which stores list your brand's products, at what price, and whether each product appears to be available. One subscription covers one brand. You can add more.
2. Your account
You are responsible for keeping your login secure and for what happens under your account. Tell us promptly if you think it has been compromised. Don't share one login across an organisation — add users or brands instead.
3. Billing
Subscriptions are billed in advance through Stripe on the schedule and at the price shown when you subscribe. Price depends on how many stores carry your brand; the tier you are quoted at signup is the tier you are charged. You can cancel at any time from your billing page — your subscription then runs to the end of the period you have already paid for and does not renew. We do not pro-rate partial periods. If we change prices, existing subscriptions keep their price until we tell you otherwise by email.
4. What the data is — and what it is not
This is the most important section on this page, so it is written plainly.
- Every figure in your report is an observation of a retailer's own online storefront at a point in time. It is not a feed from the retailer, not a count of physical inventory, and not a guarantee about what is on a shelf.
- A retailer's storefront can be wrong, stale, or regional. Where a retailer publishes an explicit out-of-stock signal, we report it. Where a product is simply missing from a listing, that can mean it was never ranged there — which is a different fact from being sold out.
- Where we could not get a reliable read, we report Unknown. We do not fill a gap with a confident zero, and you should not read one as one.
- Coverage changes. Retailers add, remove and block online storefronts, and the set of stores we can read moves with them. Your report states how many stores were tracked and how many were actually read; please read both numbers.
Use the reports as evidence to investigate, not as the sole basis for a decision with financial or legal consequences. We do not warrant that the data is complete or error-free.
5. Acceptable use
Don't resell or redistribute reports as your own product without our written agreement, don't attempt to break, overload or reverse-engineer the service, and don't use it to infringe anyone else's rights. Reports about a brand you neither own nor represent are outside what this service is for.
6. Who owns what
Your reports are yours. Use them internally, share them with your retailers, brokers and investors, build on them. The software, the store atlas, and the methods behind the reports remain ours.
7. Availability
We aim to deliver every scheduled report on time, but we do not promise uninterrupted service. Where a run fails or coverage is degraded, we would rather tell you than paper over it.
8. Ending it
You can cancel or delete your account whenever you like. We may suspend or end an account that breaches these terms, or with notice if we discontinue the service — in which case we refund the unused portion of anything you have paid in advance.
9. Liability
To the extent the law allows: the service is provided as-is, we exclude implied warranties, and our total liability for any claim is limited to what you paid us in the twelve months before it arose. We are not liable for indirect or consequential losses, including lost sales or lost profits. Nothing here limits liability that cannot lawfully be limited.
10. Changes
We will update the date at the top when these terms change, and email you before a material change takes effect.
11. Governing law
These terms are governed by the laws of the State of Wisconsin, and the courts there have exclusive jurisdiction over any dispute.